Harmonix Replacing Faulty Rock Band Guitars
Posted By LordAbThe company is also ‘working hard’ to resolve PS3 rockers’ compatibility blues.
Some of the guitars included with the Rock Band launch bundle shipped with faulty strum bars and will be replaced by Harmonix and Electronic Arts.
In a statement released today, Harmonix said it has identified and fixed the problem in all subsequent production runs of Rock Band guitars. The Rock Band bundle, which includes the game, a microphone, a guitar and a drum set, was released last week. Soon after, wannabe rockers began complaining that some of the bundled guitars were less than stage-worthy.
“If you are experiencing a problem with your guitar or any of your other Rock Band instruments, simply visit the customer support website and we will send a replacement immediately,” the company said. “Harmonix is dedicated to creating 100% customer satisfaction and to those of you who’ve encountered any hardware issues, we are sorry for the hassle.”
PlayStation 3 owners who picked up Rock Band last week also learned that Guitar Hero III axes don’t play nice with the game. Rock Band recognizes the GHIII guitar as a traditional controller rather than an instrument. At launch, Harmonix had this to say, in part, about the issue:
“If certain controllers do not work with Rock Band, questions about those controllers should be directed to the peripheral manufacturer.”
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